General Questions

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What services do you offer?
We provide residential cleaning, vacation rental cleaning, and commercial space cleaning, along with specialized deep cleaning and various add-on services.

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How can I book a cleaning service?
You can book a service by visiting our website, calling us directly, or sending an email. We’ll guide you through the process and answer any questions you may have.

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What areas do you serve?
We currently serve Juneau, Alaska, and surrounding areas. Please contact us to confirm if we cover your location.

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Pricing and Payment

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How do you determine your pricing?
Our pricing is based on the type of service, size of the property, and any additional services requested. We strive to keep our rates competitive while delivering exceptional quality.

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Do you offer discounts or promotions?
Yes, we offer loyalty discounts for clients who book multiple cleanings in advance, as well as referral credits for recommending us to friends and family. Check our website for seasonal promotions.

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What payment methods do you accept?
We accept various payment methods, including credit/debit cards, electronic bank transfers, and cash.

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Service Details

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What should I expect during my first cleaning?
Our team will conduct a thorough assessment of your space, provide a walkthrough, and discuss your specific cleaning needs. We’ll also establish a customized cleaning plan.

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What is included in a standard cleaning?
Our standard cleaning includes dusting, vacuuming, mopping, sanitizing kitchen surfaces, cleaning bathrooms, and general tidying. Specific inclusions may vary based on the service type.

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What is not included in your standard cleaning?
Items such as window cleaning, deep cleaning of appliances, and organizing are typically not included in standard cleanings but can be added for an additional fee.

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Scheduling and Cancellations

How do I reschedule or cancel my appointment?
You can reschedule or cancel by contacting us via phone or email. Please provide at least 24 hours’ notice to avoid cancellation fees.

What is your policy for late arrivals?
We strive to arrive on time. However, if unforeseen circumstances arise, we will notify you as soon as possible.

Can I request a specific cleaning team?
We can accommodate requests, but it may not always be possible due to scheduling. We ensure all our team members are trained to provide the same high standard of service.

Health and Safety

Do you use eco-friendly products?
Yes, we offer eco-friendly cleaning products upon request. Please let us know your preference when booking.

What safety measures do you have in place for your staff?
Our team follows strict safety protocols, including wearing personal protective equipment (PPE) and adhering to hygiene standards to ensure a safe cleaning environment.

Are you insured?
Yes, Juneau Cleaning is fully insured, providing peace of mind for our clients.

Customer Support

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How can I provide feedback on your services?
We welcome feedback! You can share your experience through our website, social media, or directly with our customer service team. Your input helps us improve our services.

What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not happy with any aspect of our service, please contact us within 24 hours, and we will address your concerns.

Additional Services

Do you offer deep cleaning services?
Yes, we provide deep cleaning services for residential and commercial spaces. This includes a more thorough cleaning of all areas and is ideal for special occasions or post-construction.

Can you clean after a party or event?
Absolutely! We offer post-event cleaning services to help restore your space to its original condition.

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